01
Customer support
Investigate customer tickets, reproduce issues, explain fixes clearly, and document problems that need developer attention.
Technical support for SaaS and online businesses
Technical support that gets to the root of the problem.
Mobile Funnels helps software companies and online businesses solve customer issues, troubleshoot domains and email, configure integrations, and keep technology working. Built on hands-on SaaS support experience—not scripted answers.
Chad Kodary · DashClicks co-founder — video testimonial · Watch directly on YouTube
Practical technical support
Hands-on support for software and the people who use it.
Experience supporting SaaS users and online businesses, from everyday configuration questions to technical issues that require careful investigation and clear explanations.
02
Domains & email
Configure and troubleshoot DNS, custom domains, mailboxes, SPF, DKIM, DMARC, and email-delivery settings.
03
Integrations & automation
Help configure and troubleshoot CRM connections, campaign workflows, web tools, and automations such as Zapier.
Relevant experience
Experience behind the support.
Mobile Funnels has provided ongoing technical customer support for PhoneSites, a SaaS website and funnel-building platform, including support tickets, domain configuration, integrations, and customer guidance. Other engagements include customer onboarding, technical support, and community moderation for DashClicks; backend software configuration and marketing automation support for Bantech; and behind-the-scenes setup and troubleshooting for lead-generation businesses, consultants, and professional services.
The work has included mailbox and email authentication setup, DNS records, CRM and automation workflows, and resolving practical issues across interconnected software tools. Earlier experience leading research and quality-control work at Audit Analytics adds a disciplined approach to investigating problems, documenting findings, and coordinating with technical teams.
Customer feedback
What customers say about the support.
Feedback from technical support engagements with SaaS platforms, marketing businesses, and coaches.
Talk through a technical support need
Need technical issues investigated and resolved?
Let’s discuss your product, recurring support issues, and where hands-on technical assistance would help.